Hotel Cielo, Playa del Carmen ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Calle 4 Entre La 5ª Y 10ª Avenida, Playa del Carmen, Mexico, 77710

Hotel Cielo is a boutique establishment that embodies classical Mexican architecture while offering modern amenities. Located just one block from the Caribbean Sea, it provides guests with easy access to the beautiful beaches of Playa del Carmen. The hotel's rooftop terrace features stunning views, adding to its appeal as a picturesque vacation destination.

Location

Situated in Centro, Hotel Cielo is conveniently located near the ferry terminal and ADO bus station. Transportation options include airport pick-up services and local taxis, making it easy for guests to explore nearby attractions. The surrounding area boasts a rich mix of shopping and dining experiences, all within walking distance.

Rooms

Hotel Cielo offers a variety of room types including standard, superior, and family rooms, accommodating different needs and group sizes. Each room features authentic Mexican decor, pillow-top mattresses, and essential amenities such as air conditioning, free WiFi, and a flat-screen TV. Balcony options are available for those seeking ocean views and a private space to relax.

Eat & Drink

On-site dining is available at Carboncitos, renowned for its traditional Yucatan specialties handed down through generations. Guests can enjoy a range of menu items that include popular dishes such as cochinita pibil and tikin xic, served in a vibrant atmosphere. Daily breakfast options are offered, as well as tableside preparation of select dishes, enhancing the dining experience.

Leisure & Business

Hotel Cielo features a rooftop terrace equipped with beach chairs and plants, ideal for relaxation and enjoying the ocean breeze. The hotel allows guests to socialize, enjoy cocktails, or simply unwind while taking in breathtaking views. Business services and concierge assistance are also available to ensure a comfortable stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room

Max:

2 persons

23 m²

Bed options:

2 Double beds

Air conditioning

room details

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King Room

Max:

2 persons

21 m²

Bed options:

1 King-size bed

City view

Air conditioning

room details

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Double Room

Max:

2 persons

21 m²

Bed options:

1 Double bed

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Playa del Carmen600 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.1 km

Cancun (CUN) 56.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Beds!

The beds were incredibly comfortable, providing a perfect night's sleep after our busy days.view full review

Unique Room Layout

Our room had unique features and quirky design elements that made it a delightful experience.view full review

Lovely Rooftop Oasis

The rooftop area was a charming space where I enjoyed relaxing with a beautiful view and shaded spots.view full review

Charming Decor

The traditional Spanish decor in my room added a unique character that enhanced our overall experience.view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Services

Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink
Happy hour

Business

Meeting/ Banquet facilities

Spa & Leisure

Sun terrace

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Calle 4 Entre La 5ª Y 10ª Avenida, Playa del Carmen, Mexico, 77710

Map view

Calle 4 Entre La 5ª Y 10ª Avenida, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

830 m

Museum

3D Museum of Wonders

800 m

Church

Nuestra Senora del Carmen Catholic Church

800 m

Zona Arqueologica Playa del Carmen

780 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

700 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

790 m

Beach

Playacar

910 m

Avenue With 14 Street 5a Downtown

Corazon de Mexico

860 m

Gallery

Riviera Art Gallery

870 m

Gallery

La Galeria de Playa Art Gallery

1.1 km

Beach

Kool Beach Club

1.5 km

Avenida entre 24 y 34 calles 5a

Caminarte

1.1 km

Beach

Mamita's Beach Club

1.7 km

Nearby

152 Calle Quinta Avenida

Quinta Avenida

360 m

Museum

Museo Frida Kahlo Playa Del Carmen

250 m

Av. Benito Juárez

Los Fundadores Park

320 m

5th Avenue 4th and 6th Streets

Sun Jaguar

50 m

5ta Avenida

Galeria de Arte 5ta Avenida

80 m

Night club

Coco Bongo

550 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

180 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

240 m

Aquarium

Aquarium Beach

590 m

Beach

INTI Beach

210 m

Night club

Club 01

230 m

Mall

Paseo del Carmen Shopping Mall

360 m

Spa Centre

Ferry Cozumel

320 m

Casino

Grand Riviera Casino

400 m

15 Avenida Nte

Parque, Portal Maya

260 m

Night club

Mandala Playa del Carmen

450 m

Av Benito Juárez 251

Portal Maya

360 m

Restaurants

Las Brisas

70 m

Calle 4 Nte 150 Centro

Mr. Dog Del Caribe

180 m

Calle 2 Norte Entre La 5 y 10 Av 130

The Roof Bar

60 m

Quinta Avenida entre Calle 4

Churros Bueno

50 m

5av Entre 2 Y 4 5 Avenue Between 2 and 4

Rincon Chilango

90 m

Avenida 10 Norte Entre Calle 8 y la 10

La Valentina

100 m

Avenida Nte. 28

Que Huevos

80 m

Avenida 5TA Norte Ezquina Calle 48

CAPRESE Cremeria Gourmet

120 m

Calle 4 Nte #140 A entre 15 y 10

La Brocherie

250 m

Avenida 15 Nte Entre Calle 4 y 6

Reviews and Ratings

Feedback from previous guests about their experience.

84%

liked the hotel and would stay again

8.4/10

Great

Rooms

8.3

Location

9.5

Service

9.0

Dining

7.5

George

United States, April 2024

9.2/10

My stay at the hotel was absolutely delightful. The rooms were very quaint, cute, and comfortable, done in true Mexican style, plus they were extremely clean and well-kept. The service was excellent, especially Erica, who was super friendly and accommodating. The location was perfect, right in the middle of Playa Del Carmen with lots of bars and restaurants around, close to the ADO Station, and within walking distance of almost everything. The dining experience was amazing, and the facilities were top-notch. A superb value for money overall!

Rooms

9.0

The rooms were gorgeous, traditionally Spanish with lots of quirky features, making them very cozy and clean.

Service

9.0

The service at Hotel Cielo was excellent, the staff was friendly, and they were always ready to assist with a smile.

Location

10.0

The hotel's location couldn't have been better. It was in the heart of Playa Del Carmen, close to everything you could want for a perfect vacation.

Dining

9.0

The dining options were amazing, offering some of the best meals I have had in a while.

Facilities

9.0

The hotel's facilities were fantastic, offering everything you could need for a relaxing and enjoyable stay.

William

United States, December 2023

8.2/10

The hotel offers a uniquely authentic and immaculately presented accommodation experience. The traditionally Spanish, gorgeously designed rooms are clean but may have limited space compared to some. The service goes above and beyond, with extremely friendly staff accommodating various special requests. The strategic location makes it perfect for a comfortable getaway, close to the beach and Playa Del Carmen center.

Rooms

8.0

The rooms are so authentic and presented immaculately, with traditionally Spanish design and quirky features.

Service

9.0

The service was wonderful, beyond expectations, with extremely friendly staff willing to assist with special requests.

Location

9.0

The location is perfect for a comfortable getaway on the Riviera Maya, close to the beach and Playa Del Carmen center.

Dining

7.0

The dining experience may vary, from superb options to more basic offerings like juice, coffee, and a slice of bread.

Facilities

8.0

The facilities are well-maintained and enjoyable, enhancing the overall experience.

United States, July 2023

8.0/10

My stay at Hotel Cielo was an absolute delight! The location is superb, right in the heart of Playa del Carmen amidst all the shops and just a stone's throw away from the Cozumel ferries. The rooms were unique, super clean, and cozy, although a few more pictures on the walls would have added some more charm. The staff was incredibly accommodating, always ready to help with a smile.

Rooms

8.0

The rooms at Hotel Cielo were unique and super clean, providing a comfortable stay.

Service

9.0

The staff at Hotel Cielo were extremely helpful and always on hand for any questions or needs we had.

Location

9.0

The location of Hotel Cielo is ideal, putting you within walking distance of everything you need for a comfortable getaway on the Riviera Maya.

Dining

7.0

The dining experience at the hotel was satisfactory, offering a simple but included breakfast to start the day.

Facilities

7.0

The facilities at Hotel Cielo were basic but effective, serving all essential needs during my stay.

Claude

United States, June 2023

8.6/10

The hotel has a charming authentic adobe style in a perfect location near local bars and nightclubs. The rooms are cozy and clean, although slightly lacking in luggage space compared to others. The service is exceptional and accommodating with great shopping nearby. The proximity to the beach and Playa Del Carmen center makes this hotel a standout choice, although the dining options are limited in the morning.

Rooms

8.0

The rooms have such a quaint authentic adobe style and are very comfortable, perfect for taking a nap before exploring. The only downside was the limited space for luggage.

Service

9.0

The staff here are lovely, extremely accommodating, and attentive to all needs. They were incredibly helpful with everything, including car hire and housekeeping services.

Location

10.0

The location is unbeatable, just steps away from the beach and Playa Del Carmen center. Everything a traveler needs is within walking distance, truly making this hotel a top choice.

Dining

7.0

The dining experience was satisfactory, with basic options like juice, coffee, and bread provided. It would have been nice to see more variety, especially for breakfast.

Facilities

9.0

The facilities are convenient and well-maintained, making the stay more enjoyable and hassle-free.