The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Beds!
“The beds were incredibly comfortable, providing a perfect night's sleep after our busy days.” view full review
Unique Room Layout
“Our room had unique features and quirky design elements that made it a good experience.” view full review
Lovely Rooftop Oasis
“The rooftop area was a charming space where I enjoyed relaxing with a beautiful view and shaded spots.” view full review
Charming Decor
“The traditional Spanish decor in my room added a unique character that enhanced our overall experience.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access
Services
Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink
Happy hour
Business
Meeting/ Banquet facilities
Spa & Leisure
Sun terrace
Room features
Air conditioning
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Calle 4 Entre La 5ª Y 10ª Avenida,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 4 Entre La 5ª Y 10ª Avenida,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Mall
Quinta Alegria Shopping Mall
830 m
Museum
3D Museum of Wonders
800 m
Church
Nuestra Senora del Carmen Catholic Church
800 m
Zona Arqueologica Playa del Carmen
780 m
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
700 m
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
790 m
Beach
Playacar
910 m
Avenue With 14 Street 5a Downtown
Corazon de Mexico
860 m
Gallery
Riviera Art Gallery
870 m
Gallery
La Galeria de Playa Art Gallery
1.1
km
Beach
Kool Beach Club
1.5
km
Avenida entre 24 y 34 calles 5a
Caminarte
1.1
km
Beach
Mamita's Beach Club
1.7
km
Nearby
152 Calle Quinta Avenida
Quinta Avenida
360 m
Museum
Museo Frida Kahlo Playa Del Carmen
250 m
Av. Benito Juárez
Los Fundadores Park
320 m
5th Avenue 4th and 6th Streets
Sun Jaguar
50 m
5ta Avenida
Galeria de Arte 5ta Avenida
80 m
Night club
Coco Bongo
550 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
180 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
240 m
Aquarium
Aquarium Beach
590 m
Beach
INTI Beach
210 m
Night club
Club 01
230 m
Mall
Paseo del Carmen Shopping Mall
360 m
Spa Centre
Ferry Cozumel
320 m
Casino
Grand Riviera Casino
400 m
15 Avenida Nte
Parque, Portal Maya
260 m
Night club
Mandala Playa del Carmen
450 m
Av Benito Juárez 251
Portal Maya
360 m
Restaurants
Las Brisas
70 m
Calle 4 Nte 150 Centro
Mr. Dog Del Caribe
180 m
Calle 2 Norte Entre La 5 y 10 Av 130
The Roof Bar
60 m
Quinta Avenida entre Calle 4
Churros Bueno
50 m
5av Entre 2 Y 4 5 Avenue Between 2 and 4
Rincon Chilango
90 m
Avenida 10 Norte Entre Calle 8 y la 10
La Valentina
100 m
Avenida Nte. 28
Que Huevos
80 m
Avenida 5TA Norte Ezquina Calle 48
CAPRESE Cremeria Gourmet
120 m
Calle 4 Nte #140 A entre 15 y 10
La Brocherie
250 m
Avenida 15 Nte Entre Calle 4 y 6
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
8.6/10
Great
Rooms
8.3
Location
9.5
Service
9.0
Dining
7.5
Guest reviews
8.6/10
based on 6 reviews
7.9
7.9/10 based on 45 reviews
George
United States,
April
2024
9.2/10
My stay at the hotel was absolutely delightful. The rooms were very quaint, cute, and comfortable, done in true Mexican style, plus they were extremely clean and well-kept. The service was excellent, especially Erica, who was super friendly and accommodating. The location was perfect, right in the middle of Playa Del Carmen with lots of bars and restaurants around, close to the ADO Station, and within walking distance of almost everything. The dining experience was amazing, and the facilities were top-notch. A superb value for money overall!
Rooms
9.0
The rooms were gorgeous, traditionally Spanish with lots of quirky features, making them very cozy and clean.
Service
9.0
The service at Hotel Cielo was excellent, the staff was friendly, and they were always ready to assist with a smile.
Location
10.0
The hotel's location couldn't have been better. It was in the heart of Playa Del Carmen, close to everything you could want for a perfect vacation.
Dining
9.0
The dining options were amazing, offering some of the best meals I have had in a while.
Facilities
9.0
The hotel's facilities were fantastic, offering everything you could need for a relaxing and enjoyable stay.
William
United States,
December
2023
8.2/10
The hotel offers a uniquely authentic and immaculately presented accommodation experience. The traditionally Spanish, gorgeously designed rooms are clean but may have limited space compared to some. The service goes above and beyond, with extremely friendly staff accommodating various special requests. The strategic location makes it perfect for a comfortable getaway, close to the beach and Playa Del Carmen center.
Rooms
8.0
The rooms are so authentic and presented immaculately, with traditionally Spanish design and quirky features.
Service
9.0
The service was wonderful, beyond expectations, with extremely friendly staff willing to assist with special requests.
Location
9.0
The location is perfect for a comfortable getaway on the Riviera Maya, close to the beach and Playa Del Carmen center.
Dining
7.0
The dining experience may vary, from superb options to more basic offerings like juice, coffee, and a slice of bread.
Facilities
8.0
The facilities are well-maintained and enjoyable, enhancing the overall experience.
A.
United States,
July
2023
8.0/10
My stay at Hotel Cielo was an absolute delight! The location is superb, right in the heart of Playa del Carmen amidst all the shops and just a stone's throw away from the Cozumel ferries. The rooms were unique, super clean, and cozy, although a few more pictures on the walls would have added some more charm. The staff was incredibly accommodating, always ready to help with a smile.
Rooms
8.0
The rooms at Hotel Cielo were unique and super clean, providing a comfortable stay.
Service
9.0
The staff at Hotel Cielo were extremely helpful and always on hand for any questions or needs we had.
Location
9.0
The location of Hotel Cielo is ideal, putting you within walking distance of everything you need for a comfortable getaway on the Riviera Maya.
Dining
7.0
The dining experience at the hotel was satisfactory, offering a simple but included breakfast to start the day.
Facilities
7.0
The facilities at Hotel Cielo were basic but effective, serving all essential needs during my stay.
Claude
United States,
June
2023
8.6/10
The hotel has a charming authentic adobe style in a perfect location near local bars and nightclubs. The rooms are cozy and clean, although slightly lacking in luggage space compared to others. The service is exceptional and accommodating with great shopping nearby. The proximity to the beach and Playa Del Carmen center makes this hotel a standout choice, although the dining options are limited in the morning.
Rooms
8.0
The rooms have such a quaint authentic adobe style and are very comfortable, perfect for taking a nap before exploring. The only downside was the limited space for luggage.
Service
9.0
The staff here are lovely, extremely accommodating, and attentive to all needs. They were incredibly helpful with everything, including car hire and housekeeping services.
Location
10.0
The location is unbeatable, just steps away from the beach and Playa Del Carmen center. Everything a traveler needs is within walking distance, truly making this hotel a top choice.
Dining
7.0
The dining experience was satisfactory, with basic options like juice, coffee, and bread provided. It would have been nice to see more variety, especially for breakfast.
Facilities
9.0
The facilities are convenient and well-maintained, making the stay more enjoyable and hassle-free.
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