Hotel Cielo, Playa del Carmen ➤ Reviews, Rooms & Prices 2025

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Hotel Cielo Playa del Carmen Amenities photo

Hotel Cielo Playa del Carmen Exterior photo

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Key details

About the Hotel

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

Great

8.4

8.9

/10

4.7

4.4

“The hotel is perfectly situated right in the heart of the bustling city, making it easy to walk to the beach and explore local attractions.”view full review

Hotel Cielo, rated 8.3/10 on Booking.com, features a classic Mexican hacienda style, complemented by contemporary services. This Playa del Carmen hotel offers a rooftop terrace with spectacular views and the restaurant Carboncitos, known for its Yucatan specialties.

Rooms & Amenities

Rooms at Hotel Cielo include standard, superior, and family options, many featuring private balconies with ocean views. Each room is equipped with air conditioning, a flat-screen TV, and complimentary WiFi. The furnishings reflect authentic Mexican decor with handmade ceramic tiles and locally made furniture.

Dining & Leisure

Dining at Carboncitos offers authentic Mexican cuisine, highlighted by dishes such as relleno negro and cochinita pibil. Guests can enjoy meals in a casual setting or on the rooftop terrace while savoring ocean breezes. Carboncitos is recognized for its tableside flambés and generous happy hour.

Services & Local Area

Hotel Cielo provides services including a 24-hour receptionist and information regarding local attractions. Nearby landmarks include the Zona Arqueologica Playa del Carmen and Quinta Avenida, facilitating easy exploration. Transportation options include bus services from the ADO Tourist Terminal and airport pickup service.

Atmosphere & Activities

The picturesque rooftop terrace at Hotel Cielo features comfortable beach chairs and breathtaking views of the Caribbean Sea. Guests can relax, enjoy a cocktail, or partake in local excursions, enhancing their vacation experience in Playa del Carmen. The hotel is dedicated to providing a memorable stay.

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Select your room type

Hotel Cielo offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Quadruple Room

2 persons

250 sq. feet

2 Double beds

Air conditioning

room details

King Room

2 persons

230 sq. feet

1 King-size bed

Air conditioning

room details

Double Room

2 persons

230 sq. feet

1 Double bed

Air conditioning

room details

King Room Balcony

2 persons

280 sq. feet

1 King-size bed

Balcony

Air conditioning

room details

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Facilities

Hotel Cielo offers amenities for your comfortable stay and unforgettable experiences

Comfortable Beds!

“The beds were incredibly comfortable, providing a perfect night's sleep after our busy days.” view full review

Unique Room Layout

“Our room had unique features and quirky design elements that made it a good experience.” view full review

Lovely Rooftop Oasis

“The rooftop area was a charming space where I enjoyed relaxing with a beautiful view and shaded spots.” view full review

Charming Decor

“The traditional Spanish decor in my room added a unique character that enhanced our overall experience.” view full review

Facilities: Great

8.1/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Services

Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink
Happy hour

Business

Meeting/ Banquet facilities

Spa & Leisure

Sun terrace

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV

Hotel Cielo Location

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

Map view

Calle 4Norte S/N Entre 5Ta Y 10Av - Col, Playa Del, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

2800 ft

Museum

3D Museum of Wonders

2700 ft

Church

Nuestra Senora del Carmen Catholic Church

2700 ft

Landmark

Zona Arqueologica Playa del Carmen

2600 ft

Landmark

Arte en Playa

2300 ft

Landmark

Ambarte

2600 ft

Beach

Playacar

3000 ft

Landmark

Corazon de Mexico

2900 ft

Gallery

Riviera Art Gallery

2900 ft

Gallery

La Galeria de Playa Art Gallery

3700 ft

Beach

Kool Beach Club

5000 ft

Landmark

Caminarte

3700 ft

Beach

Mamita's Beach Club

1.1 mi

Nearby

152 Calle Quinta Avenida

Quinta Avenida

1200 ft

Museum

Museo Frida Kahlo Playa Del Carmen

900 ft

Av. Benito Juárez

Los Fundadores Park

1100 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

200 ft

5ta Avenida

Galeria de Arte 5ta Avenida

300 ft

Night club

Coco Bongo

1900 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

600 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

800 ft

Aquarium

Aquarium Beach

2000 ft

Beach

INTI Beach

700 ft

Night club

Club 01

800 ft

Mall

Paseo del Carmen Shopping Mall

1200 ft

Spa Centre

Ferry Cozumel

1100 ft

Casino

Grand Riviera Casino

1400 ft

15 Avenida Nte

Parque, Portal Maya

900 ft

Night club

Mandala Playa del Carmen

1500 ft

Av Benito Juárez 251

Portal Maya

1200 ft

Restaurants

Las Brisas

300 ft

Calle 4 Nte 150 Centro

Mr. Dog Del Caribe

600 ft

Calle 2 Norte Entre La 5 y 10 Av 130

The Roof Bar

200 ft

Quinta Avenida entre Calle 4

Churros Bueno

200 ft

5av Entre 2 Y 4 5 Avenue Between 2 and 4

Rincon Chilango

300 ft

Avenida 10 Norte Entre Calle 8 y la 10

La Valentina

400 ft

Avenida Nte. 28

Que Huevos

300 ft

Avenida 5TA Norte Ezquina Calle 48

CAPRESE Cremeria Gourmet

400 ft

Calle 4 Nte #140 A entre 15 y 10

La Brocherie

900 ft

Avenida 15 Nte Entre Calle 4 y 6

Getting around

City Centre

Playa del Carmen8 min · 2000 ft

Airports

Aeropuerto de Playa del Carmen (PCM)14 min · 3700 ft

Cozumel (CZM)51 min · 21.1 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

No parking available.

Internet

Wireless internet is available in for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Year renovated:

2012

Number of rooms:

Former name

Hotel Santa Barbara

Reviews and Ratings

Feedback about Hotel Cielo from previous guests about their experience.

Review score

Based on 151 verified reviews

9.2/10

Perfect

92%

Recommend

Cleanliness

8.6/10

Comfort

9.1/10

Facilities

8.1/10

Free Wi-Fi

9.1/10

Location

9.1/10

Staff

9.0/10

Value for money

8.6/10

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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